At Coversome™ , we value your satisfaction. If you’re not happy with your order, we’re here to help within the terms outlined below.
🛍️ Returns Eligibility
We accept returns for the following reasons:
You received the wrong item
Your item arrived damaged or defective
There was a manufacturing fault
❌ Items NOT Eligible for Return:
Due to hygiene and customization, the following cannot be returned or refunded:
Used bed covers or mats
Custom-sized or custom-colored orders
Items returned after 7 days of receipt
Items not in original, unused condition
🔄 Return Process
To request a return:
Email us at [coversomesa@gmail.com] within 7 days of receiving your order.
Include your order number, photo(s) of the item, and reason for return.
If approved, we’ll send return instructions.
Note: Return shipping costs are the customer’s responsibility unless the error was on our side.
💸 Refunds
If your return is approved:
Refunds will be processed via your original payment method.
Please allow 5–7 business days for the refund to reflect.
No cash refunds for EFT or card purchases.
🔁 Exchanges
We currently do not offer direct exchanges, but you may return an eligible item for a refund and place a new order.
📦 Damaged or Incorrect Items
We take great care in quality control, but if your item arrives:
Damaged in transit
Faulty
Not what you ordered
Please contact us within 48 hours of delivery with a photo, and we’ll fix it as quickly as possible.
❗ Custom Orders & Special Requests
Custom sizes or colors are made to order and cannot be returned or refunded unless faulty. Please double-check your measurements and order details before confirming.
📬 Contact Us
If you have questions about returns or need help with your order, get in touch:
📧 Email: [coversomesa@gmail.com]
📍 Based in Johannesburg, South Africa
⏰ Business Hours: Monday – Friday, 9AM–5PM
