At Coversome™ and WaxTrainer™, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you browse or interact with our site, we may collect the following personal information:
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Name and surname
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Contact details (email, phone number, delivery address)
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Billing and shipping information
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Purchase history
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IP address and browsing data (via cookies)
We collect this information to process your orders, communicate with you, and improve your experience on our site.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Send order updates and customer service messages
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Respond to your inquiries or requests
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Offer relevant product recommendations or promotional offers
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Improve our website functionality and customer experience
We do not sell, rent, or trade your personal information to third parties.
3. Third-Party Services
We use trusted third-party services to help us operate efficiently. These include:
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Payment processors (e.g. PayFast, Yoco, or others)
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Courier or delivery partners
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Email or marketing platforms (e.g. Mailchimp, WhatsApp)
These providers only receive the information necessary to perform their specific services and are obligated to keep it confidential.
4. Cookies and Tracking
Our website uses cookies to:
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Track visitor behavior
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Remember items in your cart
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Improve your shopping experience
You can choose to disable cookies in your browser settings, but it may affect how the site functions.
5. Data Protection (POPIA Compliance)
We comply with the Protection of Personal Information Act (POPIA). Your information is stored securely and only accessed by authorized personnel. You may request to:
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View the information we hold about you
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Update or correct your details
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Request that we delete your personal data (unless we are required to retain it for legal or transactional purposes)
To make a request, email us at [coversomesa@gmail.com.
6. Security Measures
We implement industry-standard security measures to protect your personal data, including SSL encryption, password-protected access, and firewall monitoring.
7. Children’s Privacy
We do not knowingly collect information from children under 18. If you believe we have unintentionally collected such data, please contact us immediately.
8. Your Rights
You have the right to:
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Access your personal information
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Opt out of marketing emails at any time
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Withdraw consent for processing (unless legally required to retain)
9. Policy Updates
This policy may be updated periodically. Please review it from time to time. We’ll notify users of major changes via email or website banners.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we manage your data, please contact us at:
📧coversomesa@gmail.com
📍 Johannesburg, South Africa
